We don't just consult — we partner with you to co-design the human service environments of the future.  Grounded in the realities of complexity, emotion and risk, we help you create systems that support your people today while building the foundation for sustainable social impact. 

We call this approach Workforce by Design.

Workforce by Design is Filigree’s blueprint for building purpose-driven, people-strong organisations that deliver safer practice and greater social impact.  It keeps people at the heart of workforce strategy, turning intention into practical design — so your team can do their best work, safely and sustainably, even in complexity.

Core Offerings:

Strategic Workforce Reviews

We help you take a big-picture look at your current workforce - identifying strengths, gaps, and future needs - so you can plan confidently and build a workforce ready for evolving challenges.

Structure and Role Design  

We help you create purposeful, adaptive organisational structures that support safe, effective service delivery - now and through the uncertainty of future change. 

Workforce Development and Learning Ecosystems

We help strengthen workforce capability and create learning environments that enable your team to navigate the complexity of human services with confidence and skill.

Practice Alignment and Systems Integration

We draw on deep sector knowledge to align systems, strategy, and workforce development with the realities of complex frontline practice.

Safety, Risk and Quality Support

We help build cultures and systems that promote safe practice, quality assurance and accountability.